We want every customer to be happy with our products. If you’re not satisfied, we’ve made returns and exchanges easy and fair.
✅ Eligibility:
- Returns accepted within 7 days of delivery
- Items must be unused, undamaged, and in original packaging
- Custom products (e.g. engraved collars) are not eligible
- We cover return shipping for defective items
- For personal reasons (e.g. dislike, wrong size), customer pays return shipping
🔁 How to Return:
- Contact Us Email us at support@bolttow.com with your order number, reason for return, and photos (if applicable)
- Wait for Approval We’ll review and reply within 1–2 business days with the return address and next steps
- Ship It Back Send your item back with a trackable courier and share the tracking number with us
- Get Your Refund We’ll process your refund or exchange within 3–5 business days after receiving and inspecting the item
⚠️ Notes:
- Do not refuse the package at delivery — this may delay processing
- Cash-on-delivery returns will not be accepted
- Items showing heavy use or damage may be denied for refund